Privacy Notice2018-11-08T15:04:53+00:00

Data Privacy Notice for Clients

Introduction E-Limelight Ltd (“We”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

  1. Definitions

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

  1. Who are we?

E-Limelight Ltd is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: E-Limelight Ltd, 21 Guest Avenue, Emersons Green, Bristol BS16 7GA. For all data matters contact Stephen Lester, our Data Protection Officer on 0117 214 0167, or by email at steve@elimelight.co.uk.

  1. The purpose(s) of processing your personal data

We use your personal data for the following purposes:

  • To maintain our own accounts and records;
  • To inform you of news, events or activities;
  • You may give us information about you by filling in forms on our site www.elimelight.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide:
    • when you register to use our site
    • subscribe to any of our services
    • engage us for website development and maintenance work
    • place a product order with us
    • participate in discussion boards or other social media functions on our site
    • enter a competition, promotion or survey
    • when you report a problem with our site.
  1. The categories of personal data concerned

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

  • Personal data. The personal data you give us may include your:
    • name
    • address
    • e-mail address
    • phone number
    • financial and credit card information
    • personal description
    • photograph
  • Special categories of data:
    • None

We do not process personal data not obtained from the data subject.

  1. What is our legal basis for processing your personal data?

Personal data (article 6 of GDPR) Our lawful basis for processing your general personal data:

  • Processing necessary for the performance of a contract or service with the data subject or to take steps to enter into a contract. Examples:
    • quoting for designing a new website
    • providing a website design service
    • maintaining a website on an ongoing basis
    • providing third-party services and licenses such as for email, office software and PC software
  1. Sharing your personal data

Your personal data will be treated as strictly confidential and will be shared only with members of staff and service providers such as bookkeepers and accountants strictly on a need to know basis, and only to enable us to provide our service to you.

  1. How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary and we only retain your data for the following purposes and use the following criteria to determine how long to retain your personal data:

  • whilst you remain a client, we will keep your personal data
  • when you cease to be a client, we will keep your personal data only for long enough for us to be able to comply with any accounting obligations, legal claims or complaints
  1. Providing us with your personal data

You are under no statutory or contractual requirement or obligation to provide us with your personal data, but failure to do so will have the following consequences:

  • we will not be able to continue to provide our services to you
  1. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).
  1. Transfer of Data Abroad

We do not transfer personal data outside the EEA.

  1. Automated Decision Making

We do not use any form of automated decision making in our business.

  1. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

  1. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

  1. How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact Stephen Lester, our Data Protection Officer on 0117 214 0167, or by email at steve@elimelight.co.uk.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Revision Date: 8th November 2018