Frequently asked questions

If you have an existing domain name, that’s fine. If you don’t, we will register a domain for you. All domain names are registered in either your own name or your company name – never in ours!
No we don’t. If we feel the client is not a good fit for us or if we feel their needs could be met better by a different company then we say so. Also, we often get asked to quote for building a website for a competitor of an existing client. It is rare that we would take the new client on board as we would not be working in the best interest of our existing client.
Well, how long is a piece of string? How long a project takes to go live usually depends on the complexity of the website and the availability of the content. If you have a deadline we will endeavour to meet it. A small micro website can take as little as a few days and a large, complex business website can take far longer. In most cases, we are waiting on the client and the client is not waiting on us.
We provide full hosting facilities. We recommend you host your website on our servers as they are optimised for the languages we use. We have our own dedicated servers located in a high security data centre near Bristol UK.
Yes, we are based in Bristol but have clients around the country. Technology makes it easy to communicate with clients that are based anywhere. Most clients select us on referrals rather than location.
There are a number of websites that offer good quality stock images, for a reasonable price, for use in website design projects. We normally recommend
You are not alone; we can help you write suitable copy and research what information would be most helpful to your customers. We also can recommend a professional copy writer and proofreader.
We would ask for a third of the development costs as a deposit and the balance becomes due immediately on completion (prior to the site being put live).
We maintain nearly all of our client’s websites for them and update content frequently. However, if you really want to do the updating yourself then we can provide an editing system that will allow you to do so. It is your choice. We do need to know which way you want to go at the development stage though.
We try our very best! Getting well placed in the search engines is something of a ‘black art’. We search the internet and work out the best target phrases to use to market your website. We see which phrases people are already using to find your business and then design the website from there.

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